Return Policy
All products purchased from Parisi are covered by our Returns Policy.
If the product you have purchased from Parisi is faulty, damaged, inedible, or defective, we will happily refund the purchase price using your original payment method or exchange the product.
Parisi reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. In many cases, it may be more convenient for you to liaise directly with the manufacturer/importer or supplier of the product. Supplier contact details can usually be found on the product label, but we can assist if you require further information.
To make a claim under our Returns Policy, you must notify us within 24 hours of purchase. The staff member handling your request will advise if you need to return the item back to us. Any cost incurred by you in returning the item will be borne by you.
If you have changed your mind…
In addition to claims for faulty or defective products, we will happily provide a refund using your original payment method or exchange dry grocery items where you have changed your mind, provided you return the product to us unopened, in its original packaging and with a valid receipt within 24 hours of purchase.
Unfortunately, we cannot refund or exchange for a change of mind on:
- fresh produce items (because we don’t know how they have been handled or stored once they have been supplied to you)
- any refrigerated or frozen food items such as dairy, meats, frozen goods (because of health and safety regulations)
Without Proof of Purchase:
Parisi reserves the right to deny a refund or an exchange unless we have been supplied or can verify proof of purchase.
Our contact details:
If you have any questions about our returns policy, please contact our support team:
PARISI
S2, Sydney Markets, 250-318 Parramatta Road, Homebush West NSW 2129
p: 1800 727 474 (1800 PARISI)
e: [email protected]
